1. Introduction

Thank you for shopping with Kamal Herbal. We are committed to providing you with high-quality herbal products. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below to understand your options.

2. Returns

Eligibility for Returns:

  • Time Frame: You may return products within 15 days from the date of receipt.
  • Condition: Products must be unused, unopened, and in their original packaging.
  • Receipt: Proof of purchase or order confirmation must be provided.

Non-Returnable Items:

  • Products that have been used or damaged after delivery.
  • Items purchased from third-party sellers or unauthorized distributors.

Return Process:

  1. Contact Us: Email our customer service team at info@kamalherbal.com or call us at 91 83075 04778 to initiate a return.
  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions for returning the product.
  3. Ship the Product: Send the product to the address provided along with your Return Authorization Number.
  4. Inspection: Once received, we will inspect the returned product. If it meets our return criteria, a refund will be processed.

3. Refunds

Refund Eligibility:

  • Refunds will be issued if the returned product meets our return policy criteria.

Processing Time:

  • Refunds will be processed within 7 business days of receiving and inspecting the returned product. The refund will be issued to the original payment method used during the purchase.

Shipping Costs:

  • Original shipping costs are non-refundable.
  • Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.

4. Exchanges

We currently do not offer exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired product.

5. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or refund as per our policy.

6. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team:

  • Email: info@kamalherbal.com
  • Phone: +91 83075 04778
  • Address: Plot No. 18, Sec 2, Industrial Area, Kurukshetra, Haryana (India), 136118

7. Policy Changes

Kamal Herbal reserves the right to update or modify this policy at any time. Any changes will be posted on our website with the updated effective date.

Thank you for choosing Kamal Herbal. We appreciate your business and are here to ensure your satisfaction with our products.

Kamal Herbal Team